Frequently Asked Questions
Everything you need to know about shopping with Couture USA.
Are your luxury items authentic?
Yes, authenticity is our top priority. Every item undergoes a rigorous multi-point inspection by our team of in-house experts before being listed for sale.
What is your return policy?
We offer a 14-day return window for most items. Products must be returned in their original condition with all security tags attached to be eligible for a full refund.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping varies by destination.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to customs duties and taxes upon arrival.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Affirm for flexible financing options on high-value purchases.
How do I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.